RP
Rathishan P

1 reviews | Active since Aug 2016

17 Sept 2016, 08:31

Worst service i experienced

<p>I went to panarottis in jean crossing on 16 September 2016 and received really the worst service. I went with my girlfriend to that restuarant and when we got there we placed an order for a starter at 7:30. As we waited for the starter to come we ordered some beverages. Then we saw another couple sit in the boot next to us, they ordered their meals as well, as time went by the couple next us got their meals and we have not got our starters so i probably thought it was taking awhile as during that time the waiter did not come check up on us not even once, the people next to us finished their meals they placed an order again and received their meals as well it has gone to about 8:15 already and still no starters. I then went to the manager on duty to complain where he just brushed me aside as he was doing something more important than servicing his clients. The food eventually came at 8:30 almost an hour after ordering it which i feel is really unexceptable as the restuarant was not busy at all. The waiter did not apologize to us about the delay just left the food on the table which was really not magnificent at all and went away. </p> <p>The manager did not come once to see if we needed anything else or come to apologize for the service we have been given. </p> <p>I will never be going to that panarottis again because of that and that used to be 1 of my favourite spots to go 2 because of the service and the food and because of this 1 night i will not even think of eating at that place again. </p> <p>How can we be overlooked like that. We wanted to have a full meal including a main but if i did order it would of probably taken ages again so i left and went somewhere else to go eat where the service is much better.</p>

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Replies (1)
Panarottis Pizza Pasta
Panarottis Pizza Pasta's reply20 Sept 2016, 11:25
Official

We apologise to you for the experience you say you had at Panarottis Jean Crossing. We can assure you that your feedback will be shared with the owner/operator and management team so that cognisance can be taken of your comment. Please be assured that feedback will be shared with you shortly.

Thank you for taking the time to let us know and giving us the opportunity to address your concerns.

Kind regards

Nicole Lewis

Customer Care