Worst dining experience ever - DISGUSTING!!

I am extremely disgusted at the service of the Panarottis Hemingways branch in East London. We went out to have a family supper on Saturday evening, 10 August 2019 and what we experienced is shocking. We were seated at the table and waiting about 40 mins for the waiter to attend to us just to get a drinks order. I do not know his name as he didn’t introduce himself. He didn’t write the order down, which I repeated twice. He came back with the drinks which took a further 15 mins for 2 cans of coke and a Ceres juice. Then he asked me again what I had ordered for my daughter, which was a Spaghetti Bolognese. I asked to speak to a manager and all he said was okay and kept apologising, however never called a manager. Looking around the shop, I saw waiters standing around and ignoring customers that were in the same situation with no service and then after demanding to see a manager the African female manager eventually came to the table and greeted with a sarcastic smirk on her face asking what is the problem? I rep**** with the question, “what kind of service are you running here?”. Her reply was “what do mean” then I asked if she was a manager that is walking around with her name badge facing inwards so that customers cannot see her name? Her reply was that she is ending her shift soon that is why she put her name badge like that. I told her that is no excuse. Then she called the other manager, Vusie. My husband came back from the play area, which was filthy and not at all maintained. There was broken monitors and wiring laying around and the only entertainment my daughter had was pouring broken colours from one cup to another. I expressed my disgust with him about the waiter that is deemed competent and serving on the floor, but doesn’t know about writing down orders. All he did was nod his head and say sorry and leaves. Then the waiter comes back with my daughter’s meal and asked what I ordered again. He could not remember the selection for a single DUO PIZZA, which I had to tell him for the third time. I then mixed the Spaghetti Bolognese to find that there was like literally one small visible piece of mince and a lot of uncooked bitter tasteless pasta sauce that was most likely from a bottle into a microwave and into the bowl. How the hec can you expect a two-year-old to eat a bowl of **** which cost R50.95? I went to into the kitchen where I found both managers standing and having a conversation. I told them we are leaving and Vusie wanted to know what was wrong. He followed me to the table and I made him taste the **** that was served and asked him if he would eat the meal and be satisfied with it and he said, “NO”. I told him that I will be emailing the Head Office. We walked out and passed another couple refusing to pay for what they ordered and also left. Being in the food industry for 7 years both waitering and managing, I would never allow *********** waiters on the floor and the attitudes for the managers are shocking. Investors spend big money buying into a franchise like this and don’t even know that there are *********** people being promoted to positions that is way above their s**** set. I would close the branch and send all the staff back on training and definitely demote the managers, as they don’t deserve the title and certainly do not represent a positive image for the company.