Worst Customer Service Ever!!!!!

I went to panarottis last night. The service was terrible I arrived there at 20h30 made my order at 20h38 I ordered 2 pizzas and a milkshake and a passion fruit and lemonade. My refreshments were brought to me 20 minutes later. At half past 9 i still didnt recieve my meal, the manager came to apologise and he said they just cutting the avocado for my pizza after 20 minutes i noticed that they were then only cutting the avocado. When my meal arrived the pizza was cold it didnt look appetising. My 2nd pizza did not have the toppings i asked for it was just a plain pizza no toppings. I refused to eat the meal. The manager said i should just take the pizza home and he will not charge me. I refused because I wouldn't even give that to my dogs. Shortly after i left the manager called me to say he's sorry and that he will call me in the morning with a solution. It is now the evening and I still havent recieved at response. I do not want free food. Its not the 1st time I've recieved bad service but after this last incident I will never ever go back there and I will advise people about the terrible service I recieved. I am going to take it further with the local newspapers as well.