MI
Mohamed I

1 reviews | Active since Jan 2012

26 Apr 2017, 19:45

Worst Children 'in-house' play area

<p>When it comes to deciding where to go to eat and also to allow our children to play and have fun, Panarottis was usually the name, until today!</p> <p> </p> <p>After a usual hard working day, aiming to have a fantastic afternoon, I picked up my 3 children, asked wife to join us and head straight to Panarottis Rosebank Mall.</p> <p>First, I've noticed someone busy cleaning the kids play area, and when asked the waiters how long it will rake, they assured us it will be ready soon. Not long my kids went inside and came back teaful (nothing to do there daddy? ). The TV games were all down, the stand gaming machines, 2 were occupied by staff kids while the 3rd one was down. I've asked the manager to check the TV games as it was the most fun part of that area, I can see the confusion and the lack of professionalism from the lady on charge of that room, but with no help. I paid for the food and left with my tearful kids and head towards Family Company so my kids can play and have fun than the frustration they received from Panarottis. No words to describe my anger as the team supported to alert customers upfront re. Any down services instead of playing tricks and wait till food being ordered and then say the truth. </p> <p>For us, Panarottis will be out (forever) of our outing map.</p> <p> </p> <p>Prof Irhuma (Dad).</p>

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Replies (2)
Panarottis Pizza Pasta
Panarottis Pizza Pasta's reply28 Apr 2017, 15:58
Official

Good day Prof. Mohamed

We apologise to you for the experience you say you had at Panarottis Rosebank Mall. We can assure you that your feedback will be shared with the owner/operator and management team so that cognisance can be taken of your comment.

Please be assured that feedback will be shared with you shortly. Thank you for taking the time to let us know and giving us the opportunity to address your concerns.

Kind regards

Nicole Lewis

Customer Care

MI
Mohamed I's update06 May 2017, 14:31
Reviewer Update

Thank you for Mr Mohammed (Manager/Owner) for his kind call this morning. I've missed the Customer Care call the other day and do appreciate their follow-up.

Regards.