What happened to quality and service

Hi<br> <br> What a shocker! I've returned to Panarottis Bayside nearly 18 months ago after residing in Bloem. Oh my god! Where do I start? First impression tall Caucasian youngster stairs at me en trying the restaurant. No greeting. Manageress behind cash desk makes no acknowledgment of my visit. ( coloured lady) and thus is at 7pm dinner service. Waitrons including my own was not hospitable. . Ran pass us I still had no idea who my waiter wad an hour into service ..no name badge.. pizza was dry no tomato base even less cheese. Pasta dry really dry! And noodles over cooked. But hey I'm not surprised to what ever happened a year ago cause the shop was half empty at 8! Clearly i didn't recognise a soul waiters or management that ran the business a year ago. .was there a change of ownership ? Cause it's clear there was a change in management..bayside branch lost who ever had installed the passion it had nearly two years ago