Waterfall mall branch ****med me off R800

If I could I would rate Waterfall Mall branch zero stars I would. As someone who loves eating at Panarottis for their delicious and generous pizza I decided to take my family out for dinner and I am got ****med off R800 by the team (waitress and manager involved) I had just lost my card and asked if they take QR payments and they agreed, after multiple tries the last payment reported to my account that it had been pending after they took time to convince me that it will bounce back after midnight my mother had to take her last money and pay off the bill. Fast forward two days later the QR payment went through,i went back to the branch to report the incident and they flat out denied that they haven't received any payment and I went to my bank for confirmation that the payment went and it did. I went back to them with the news and I haven't heard anything since.

I am angry because all the branches I ever ate at have the best customer service. I won't interact with them anymore but I will drag them until I'm compensated