1 reviews | Active since Jul 2015
Vanessa needs to work on her attitude!
On 06-07-2015 around 16:30 pm, my colleague and I went to Panarottis in Menlyn Park in order to place an order for garlic bread. The store manager (Vanessa) asked me if I want my garlic bread with garlic, I was confused for a bit and she indicated that some customers order their garlic bread with no garlic. I asked her if that even makes sense, how can one order garlic bread with no garlic. She then lost it and got into embarrassing screaming match with my colleague while the other staff members just stood there and did nothing, I thought they would come to our defense but they allowed her to speak to us in disrespectful manner and she continued to scold us and educate us on 'garlic bread'. Vanessa is a store manager and speaking to paying customers in condescending manner is completely unacceptable. I cancelled my order and I have decided to never step foot at the Panarottiis in Menlyn Park? What kind of store manager screams at a paying customer?
Thank you for taking the time to share your experience with Panarottis Menlyn Park with us. We are alarmed to read of this situation and assure you that we will investigate this incident to ascertain what happened.
We apologise to you and your friend for any discomfort this might have caused during your visit.
Kind regards
Nicole Lewis
Customer Care
Thank you for taking the time to share your experience with Panarottis Menlyn Park with us. We are alarmed to read of this situation and assure you that we will investigate this incident to ascertain what happened.
We apologise to you and your friend for any discomfort this might have caused during your visit.
Kind regards
Nicole Lewis
Customer Care
