Utterly Disappointing

We went to Panarottis Ballito for dinner on Saturday 28th December, as they have a variety of vegan and vegetarian options on the menu.

We ordered a pizza and requested a substitute with soya chicken (as this is what is stated on there menu and have advertised that they are 'vegan friendly' and can do ' vegetarian swops'), however the pizza came back with chicken instead of the soya.

Another member of our family ordered the gnocchi which is a vegetarian dish and it had a piece of chicken in it.

Our family are strict vegetarians and felt extremely disgusted with this.

Why do you make claims of having vegan and vegetarian options on your menu, if you are unable to prepare it properly.

It is questionable whether you have trained chefs preparing your food, because if you did, then we would have the correct food being prepared in the correct manner as proper trained staff will have the knowledge to execute food preparation according the menu adequately and would understand the concept of 'vegan' and 'vegetarian' and even worse 'cross contamination'.

Also, should you not have separate stations for the preparation of vegan and vegetarian food?, because if you did we would not be getting chicken in our food.

We consequently reported this to the manager on duty who apologized and offered to waiver the charges. As much as this was a gesture on his part to pacify us, this has left a bad taste in our mouths.

I will definitely think twice of going there again, unless professionally trained staff are preparing the food and they have their 'house in order'. It does make you wonder what our hospitality industry is dishing out to us, as this is not a case of just a simple error, it's a violation.