Unhappy with service from Panarotis at Cresta, we waited more than 2 hours for our food on 25 October 2017and got nothing and left hungry

Good day We are very regular customers of Panarotis at Cresta and when they are busy we are use to waiting for about an hour for our food but last night 25 October 2017 was just to much. We originally went to Spur for their 50th birthday bash but when we arrived there was about 70 people in front of us in the Q, We then decided to go to Panarotis, we arrived at 18:45 pm and was shown to our table, because we had 3 kids with us we were given a table in the old smoking section, and the waiter took our order for our drinks. (7 adults and 3 kids) the restaurant were busy as usual. at 19:00 her returned to our table with the drinks and then took our order for the food. At 20:15pm we still did not had our food and my daughter stood up and went to the waiter to inquire about our order, he informed her that he will go and check and he will come back to us in 5 minutes, by 20:30 he still didn't returned to our table and my sister in-law stood up and went to the manager Elvis to inform him that we have now already waited 2 hours for our food and that we had children with us that was now nagging because they still have not eaten. at 20:50pm we still had no food, we then stood up and asked for our bill for the drinks that we had, Elvis came to us and informed us that the food will be ready in 10 minutes and that we can have the drinks on the house and that we can order another round of drinks, by this time the kids was already tiered and the following day is school. we informed the manager that he must cancel the order and that they will not see us very soon again. We ended up having McDonald's for supper.