Unfair Dismissal

What really occurred on thee 23rd of December 2025 was, A customer ordered an online order in a category of collection...

We as Restaurant we prepared the order as usual according to the procedure, it was ready to be collected we even pressed Ready on the system to notify our customer and she never appeared...

Then my cashier started wondering if a customer still coming to collect or not... She then called the customer and to her surprise customer was also waiting for that order to be delivered to her house...

Then my cashier tried to explain to the customer to say online orders are for collections unless after ordering you call us to ask for delivery.....

And as well as providing us with location address where the order should be delivered, because when you order online order there's no way we could pick up your address without you being providing us with...

Then the cashier as for her job told the customer that she still going to call the delivery guys and without luck she couldn't find the delivery guys...

She then call to explain this situation and I intervene... Call the customer with the humble manner and she just started telling me she wants the refund and it's been long ever since she was waiting for her order to be delivered at the ghost address...

Try to advise the the infuture after ordering online immediately they should call the store to request delivery and address as well...

As I was busy with refund process Chris called and ask... I code what the **** am I doing to his customers... I didn't answer that question all because I know my profession

And He came to the Store swearing at me and Dismissed me with immediate effect...

And that was it