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ashmita G

1 reviews | Active since Jan 2016

08 Jan 2016, 09:17

Thursday special NOT SO SPECIAL!!!

We decided to go out for supper last night, knowing Panarotti's Thursday special, being frequent customers of Panarottis. As we were seated at 5pm, we explained we do not eat ham and beef, and will be waiting for the 4 types of chicken pizzas they usually serve on their Thursday specials to the waiters. as time went by, just 2 types of pizzas (tomato sauce and mayonnaise w/ a few slivers of meat) were served all the way till 6:15pm we were still waiting as we only had 2 slices of pizza each. we eventually called for a manager, as on a previous Thursday on a very busy night at the restaurant, they served many types of chicken pizzas. We explained our dilemma and he came up with excuses, informing us that its what ever the chefs prepare until pizzas are requested (which is what we did exactly). The chefs made the same pizza THREE times during our stay there. The manager then said he will speak to the chefs, after which we received 5 chicken n mushroom pizza slices to share amongst the 5 of us. We were very disappointed at the attention we received from the waiters and manager, and the bill as it really was not worth it! Big on pizza, big on family? I think NOT!!! Lost customers :(

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Replies (1)
Panarottis Pizza Pasta
Panarottis Pizza Pasta's reply08 Jan 2016, 09:35
Official
Hello AshmitaG,

Thank you for sharing your experiences with us and for alerting us to some of the issues you feel disappointed about. We will definitely share your complaint with the owner/operator who will be in touch with you shortly to provide feedback. Please accept our apologies any inconvenience or frustration this may have caused.

Kind regards
Nicole Lewis
Customer Care