Terrible service Panarottis Fourways Mall

Had the most terrible experience at Panarottis Fourways Mall!!! We went there on Sunday 17 December 2023 around 12:20, after spending time at Santa Land, we were 4 adults and one toddler. Probably 3-4 tables were occupied at the time we got there, so it was not busy. As per the norm, we ordered drinks and told the waitress to give us a few minutes before taking our order for food. It started getting busier and more and more people came in. At that point, it started to get quite humid, stuffy and quite hot in there. After enquiring about the Aircon, the Manager (I assume), came to us and other members were also complaining about the non-functional Aircon, but she has reported it to Centre Management, as they control the Aircon. This was the last about the aircon and we continued to endure the heat, sweat and humidity, as we were waiting for our food. No Update, feedback etc!!

Eventually our food arrived after more than an hour of waiting, and this is where the second issue occurs. My order was a pizza, as clearly stated on the menu, under the Pizza section. Guess what?! What they brought me, was a Flat Bread base, with the toppings as per my Pizza order!! Already disgusted about the Aircon not working, I called the waitress and enquire about the fact that I got a Flat Bread instead of a Pizza. Quite *********** and with a lack of knowledge, she couldn’t explain why an item under the Pizza section, was actually a Flat Bread! The next moment, the Manager came and said: “I hear there is a problem with the order?” Explain the same thing to her, and guess what…..blame it on the Management / Head Office when compiling the new Menu’s for the stores!! And said she will take it up with them!! No responsibility or accountability from any of the staff/manager in the restaurant.

Misleading customers with a menu that advertise something, but getting something completely different!! That is terrible!!

No, I did not send it back and did not order something else, as I had my family with me and did not want to create a scene.

I just know that Fourways Mall Panarottis will NEVER see me again and I will definitely NOT recommend it to any of my friends and family.

This was a terrible experience and I hope you can lift your game Panarottis, because this left me with disgust!!

Maartin