Terrible Pannarotis

You make me wait 75 minutes and don't even ask if we want drinks. No manager comes to check. Another lady waited 1 hour for her drink. Waiter Emihle was poor, told us 7 minutes and then 30minutes later we left. I have been a customer for 15years. Where is Shamiema and the old man. Then to make matter worse a manager Sisanda called me yesterday and promised to email me and call me, still no email or call. The store was not even full change the staff. I want the owner to call me.