Terrible Experience

We went to Panarottis in Baywest Mall on the 7th January 2020. We were 6 adults and one child. We ordered drinks which cam erratically after 20mins of waiting.

We thereafter all ordered. The order was confirmed 10 minutes later again. After 40 mins 4 out of the 6 meals were served. We had to wait another 20 mins for the other two to be brought to the table. When we enquired the manager simple said "i'm not going to try make an excuse!"

What a terrible experience having to sit and watch everyone else eat and have to eat after everyone else was finished. The place was very quiet!! I hadn't been to a Panarottis in ages and although the food was pretty good the service and experience was aweful!!!