PD
Philile D

1 reviews | Active since Mar 2017

01 Mar 2017, 14:56

Terrible..

<p>Another totally disappointing experience..28 Feb 217 We came for dinner for the Tuesday specials..We waited to be seated for 5 minutes while we watched the manager address a staff member in what seemed like a meeting while 2 other couples were waiting to be seated and staff literally chasing each other around,We were seated at a table that still had dirty plates and only cleaned after we were seated.After 30 MINUTES there's absolutely no service,not a menu,not a waiter/waitress in sight after being promised some service..My question is..Do staff members not look after their tables because I promise you no one would've have noticed we left had i not had a word with the manager who had nothing to say but scratch his head when i spoke to him,no apology no nothing because he too was not at all welcoming and did not even come to check how everything was,HE DID NOT EVEN SEE US WALK IN because the noise was from the staff members all huddled by the kitchen chatting and not attending customers..I envy the people who got served last night,Maponya mall staff members and management,you will be the downfall of that place. After chatting to my colleagues at work today, i get asked why i go there because it's not a good place and unfortunately they are ruining it for every other branch because I now believe this is the standard service all customers get..More and more food spots are opening up and such bad service is a sure way to chase us to your competitors.Word of mouth guys..Word of mouth.</p>

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Replies (2)
Panarottis Pizza Pasta
Panarottis Pizza Pasta's reply01 Mar 2017, 15:12
Official

Good day Philile

Thank you for sharing your experiences with us and for alerting us to some of the issues you feel disappointed about. We will definitely share your complaint with the owner/operator who will be in touch with you shortly to provide feedback. Please accept our apologies any inconvenience or frustration this may have caused.

Kind regards

Nicole Lewis

Customer Care

PD
Philile D's update01 Mar 2017, 15:40
Reviewer Update

Good day Nicole

Thank you for the timely response,much appreciated.

I await the feedback from the owner/operator.

Regards,