1 reviews | Active since Jun 2015
staff laughing at me with everyone in the shop
I went to panarottis at matlosana mall after watching a movie. I ordered 2 rounds of drinks and I was not informed of the daily special or promotions. So later on I ordered 2 pastas for a take away since I saw on a wall that it was half price but the waiter(sylvia) told me that I cant order special for take away so I changed my order to 1 pasta sit in & my food stood on the wall for about 25 minutes until I called my waitron & asked if my food was comin only then she went to the kitchen & told the staff to put my food on a plate as I'm eating in. So my fiance arrived and asled to \taste"my pasta so I asked for another fork. The waiter went to the kitchen and told the staff members that I want to share my food (meaning I have no money) and everyone was laughing. I want to emphasise that I am regular customer at this restaurant and I never complain about anything until tonight. 1 thing that irritated me the most is that 2 managers were sitting in the front shop and NEVER even once came to my table to ask if I was ok or enjoying my stay. If this is how panarottis matlosana mall treats their regular customers then they have lost me as a regular & a customer for good."""
Thank you for sharing your experiences with us and for alerting us to some of the issues you feel disappointed about. We will definitely share your complaint with the owner/operator who will be in touch with you shortly to provide feedback. Please accept our apologies any inconvenience or frustration this may have caused.
Kind Regards
Nicole Lewis
Customer Care
Thank you for sharing your experiences with us and for alerting us to some of the issues you feel disappointed about. We will definitely share your complaint with the owner/operator who will be in touch with you shortly to provide feedback. Please accept our apologies any inconvenience or frustration this may have caused.
Kind Regards
Nicole Lewis
Customer Care
