SO DISAPPOINTED IN PANAROTTIS

Myself and my husband went to Panarottis for breakfast on 12 March 2016. We requested for the smoking section. a waiter then walked us till be the door of smoking section and saw it was full. The waiter just walked away and left us standing at the entrace of the smoking section. We then walked back to the entrance waiting for a non smoking seat. we waited almost 30 minutes before someone eventually seated us in non smoking. The waiter gave our menus and left. We waited almost an hour for another waiter to take our drink order. By that time it was almost 2 hours waiting in panarottis to enjoy breakfast. I explained my disappointment to one of the waiters and all he said was \sorry\". No manager came to us. When I paid the bill infront i told the cashier about my experience. Left my contact nr at the cashier. To date nobody has come back to me. No compensation was made for the bad experience. We are regular customers. We come there every week but I havent been back since my last experience. I am totally disappointed and disgusted as myself and my husband normally have date night on a tuesday where we come to panarottis after our movie. This service is unacceptable!!"