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Nangula N

1 reviews | Active since Jul 2015

26 Jul 2015, 09:48

SERVICE UNSATISFACTORY

On July 25th I looked forward to dining out at Panarottis Windhoek branch with my family, only to be highly disappointed with the service we received.<br> 1.our waitress had no etiquette to introduce herself we only got to know her name at the end of the meal after we personally asked her ourselves her name is Hilya.<br> 2.we placed a specific order for a beverage and had to repeatedly keep asking about it while the rest of the ordered beverages had already arrived, we'd at least expected an apology of some sort.<br> 3.our food took much longer than expected especially for pizzas which generally don't take that long to prepare.<br> 4.after asking for our bill and having gotten it our waitress put immense pressure on us to immediately settle our bill as she appeared to want to go home. I say this because she was not very discreet about wanting to leave because she kept pacing up and down with her handbag dropping not so subtle hints that she wants to leave and so should we. The icing on the cake is when she shouted half way across the room to fellow colleagues in the kitchen in her native language which is blatantly disrespectful!!<br> She is allegedly a trainee.

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Replies (1)
Panarottis Pizza Pasta
Panarottis Pizza Pasta's reply27 Jul 2015, 09:32
Official
Hello ula.lavo,

Thank you for sharing your experiences with us and for alerting us to some of the issues you feel disappointed about. We will definitely share your complaint with the owner/operator who will be in touch with you shortly to provide feedback. Please accept our apologies any inconvenience or frustration this may have caused.

Kind regards
Nicole Lewis
Customer Care