RP
RESHELL P

1 reviews | Active since Dec 2015

23 Mar 2016, 10:06

Rotten steak served in my pasta

i ordered the Saltimbocca pasta on the evening of the 22/03/16 at Gateway. firstly my pasta was ice cold. the cheese that was under the steak fillet medallions did not even melt. i sent my meal back to be re-warmed. then it did arrive i cut up my steak pieces into smaller pieces so it would be easier for me to eat. when i took my first bite of the steak. i had gotten a weird funny displeasing taste in my mouth. i asked my friend to taste it and she experienced the same. i ate another piece just to make sure before i called the waitress but this time i gagged and spat it out into my serviette.i smelt the steak and gosh to my disgust the meat just didn't smell off it smelt like it was rotten.<br> we called our waitress and after ten minutes 2 managers came and knelt next to our table apologizing for this. one manager said he tasted it and spat it out as it had a pecu**** taste,well he definately could not say it was spoil meat. the other guy said he smelt it and it was awful. all they did was apologize and suggest i order something else which i did but took a doggie bag home as i had lost my appetite. my friend has been throwing up since last night. sorry does not help if we are sick now

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Replies (1)
Panarottis Pizza Pasta
Panarottis Pizza Pasta's reply29 Mar 2016, 17:41
Official
Hello resh1234,

Thank you for letting us know about your visit to Gateway Panarottis and the disappointing meal you were served. Stock rotation and food safety are extremely important and all kitchen staff need to strictly adhere to the FIFO principle (First in, First out) to prevent expired products being served.

We apologise for any inconvenience that you believe was caused and assure you that once investigate and addressed in-store with the owner/operator, feedback will be provided to you as quickly as possible.

Kind regards
Bev Cornwell
Customer Care Manager