CN
Craig N

1 reviews | Active since Jul 2012

04 May 2015, 15:23

Rotten Pieces off Beef & Pork Strips

i decided to take my family out to watch movies and there after have an early dinner at Panarottis.To cut a long story short the kids ordered the spaghetti and we ordered the Moster Pizza Rib and Steak with added Pinneapple.As soon as i started to bite into the second slice..it tasted and felt sort of sour with bad odour from the piece of pork i bit into. It smelled like rotten meat.i immediately asked my wife to cut a piece from my pizza and smell it and she also taste it as i perhaps thought it was just my mind being silly but she smelled and tasted the same thing.I then called the waited to taste the piece of meat & before he could taste it, he smelled and confirmed that something was off with the meat on the pizza. My issue regarding this matter arised when 1.The manager never came to apologize 2. The kitchen staff blammed it on the sauce, 3. No sincerity & Compassion was shown by the Kitchen staff & Manager.What if my son ate from that Pizza? I have been having stomach cramps and a runny tummy the whole day. I have not eaten any solid foods since Sunday.The only people that showed care was some other lady and the waiter. Im disgusted & appauled by the treatment. Sies man!!!!!!

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Replies (1)
Panarottis Pizza Pasta
Panarottis Pizza Pasta's reply05 May 2015, 12:51
Official
Hello Situation,

Thank you for informing us of your recent experience. We extend our regret for any inconvenience and frustration you may have encountered. The quality of our meals is a top priority to us and we value customer feedback on any aspect that may detract for our normal high standards The details of your complaint will be forwarded to the store for investigation and be assured that feedback will be shared with you shortly.

Kind regards
Customer care