HC
Hendri C

1 reviews | Active since Jan 2012

14 May 2016, 12:05

Rewards System - I feel cheated!

Despite weekly visits to the same store any our rewards card in use since Sept 2015 only 3 visits reflect. The store claims that our points are loaded - but still the transactions do not reflect. We have contacted Pavarotti’s Customer care twice via email, but without even acknowledgment. Why even have a rewards card? Is this a false marketing strategy to attract customers? We feel ******!

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Replies (1)
Panarottis Pizza Pasta
Panarottis Pizza Pasta's reply18 May 2016, 12:42
Official

Hi Hendri,

We will give you a call to ascertain what is happening with your Loyalty Card. Regrettably, we are unable to find you on our database with the information you have provided in this comment. Once done, we will be better equipped to investigate your query.

Kind regards
Bev Cornwell
Customer Care Manager