ER
Eugene R

1 reviews | Active since May 2009

30 Jan 2016, 02:30

Putrid Service received on Thursday 28 Jan 2016

I was passing by Pretoria and decided to try the Panarotti's at Jean Road shopping centre in Centurion. Well from the offset the service was awful and putrid. First of all when i got to the door nobody bothered to come and greet me. I mean this is the most crucial aspect of any restaurant. My details were taken. After 20 mins after waiting i was shown my table and from hereon the whole evening went from bad to terrible to putrid. I had to wait 10 mins for my drink order to be served and i was alone. Another 5 mins for my plate to eventually be served pizza which was on your buffet special. I constantly had to ask waiters for more pizza and actually it became very annoying indeed. Even the manager who at once stage was assisting the dishing out of pizza never even bothered to once follow up if all was in order. I watched the kitchen, the sliced pizza would be placed on the \iron serving rack\" and would only be served 5 mins later. Had to wait 15 mins for my bill and eventually had to go pay at cashiers desk as i could not wait anymore. I then asked for the manager and they called Ferdi the operator. I advised he should get runners to assist. He look amazed at me. Will never go back "

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Replies (1)
Panarottis Pizza Pasta
Panarottis Pizza Pasta's reply05 Feb 2016, 16:50
Official
Hello ewroux,

Thank you for alerting us to your visit to Panarottis and the slow, lethargic service provided. Your complaint will be brought to the attention of the owner/operator of this Panarottis so that they can investigate and address all problem areas.

Once done, we will be in touch with you to offer feedback - please accept our apologies for any frustration or inconvenience caused on the day.

Kind regards
Bev Cornwell
Customer Care Manager