1 reviews | Active since Feb 2016
PROMISES AND LIES
I ORDERED MONSTER RIB N STEAK ON THE 13TH OF FEBRUARY REF RCPT NO43..NORMALLY IT COMES WITH BBQ SAUCE,BUT MY FAMILY DON'T LIKE THE WAY IT TASTE AT THE END SO I ALWAYS OPT FOR CHEESE BBQ..THE PIZZA CAME LATE HENCE COLD,WHICH I DIDNT MIND BECAUSE WE WERE HUNGRY. WE SAT DOWN TO DEVOUR..YAKKY! IT HAD BBQ SAUCE..I PHONED TO COMPLAIN,CALL WAS HANDLED BY FRANCIS.HE ASKED IF WE WANTED TO RETURN IT OR WHAT.I TOLD HIM WE ARE HUNGRY SO WE JUST GOING TO IGNORE THE TASTE.HE TOLD ME TO KEEP THE RECEIPT AND PROMISED TO GIVE ME A DISCOUNT NEXT TIME...TODAY THE 27TH I DECIDED TO ORDER AGAIN,SO I ASKED FOR FRANCIS..HE HAD ANOTHER STORY TO MY DISAPPOINTMENT...HE SAID THERE IS NOTHING HE CAN DO BECAUSE THE PERSON WHO MADE THE PIZZA SAID HE PUT CHEESE BBQ..I TOLD HIM I HAVE PICTURES I TOOK TO PROVE THAT THERE WAS BBQ SAUCE,SO CAN I DRIVE OVER THERE TO SHOW HIM BECAUSE HE IS NOT TAKING MY WORD.HE SAID THERE IS NO NEED,IF THE PERSON(WHO COOKED)IS DENYING.THEN I TOLD HIM IF HE CANT HELP ME AS THE MANAGER THEN I WILL JUST EMAIL THE PICS TO THE HEAD OFFICE.HE SAID I CAN GO AHEAD.<br> WE HAD TO SETTLE FOR DEBONAIRS AFTER THIS DISAPPOINTMENT
Thank you for taking the time to let us know about your experience at Boardwalk Panarottis. We are disappointed to read that your meal was not prepared as per your request and that the manager, Francis did not keep to his word.
Please allow us to address your concerns with the owner/operator so that we can provide constructive feedback. In the interim, we would appreciate if you could email us the photograph that was taken to ***
Kind regards
Bev Cornwell
Customer Care Manager
Thank you for taking the time to let us know about your experience at Boardwalk Panarottis. We are disappointed to read that your meal was not prepared as per your request and that the manager, Francis did not keep to his word.
Please allow us to address your concerns with the owner/operator so that we can provide constructive feedback. In the interim, we would appreciate if you could email us the photograph that was taken to ***
Kind regards
Bev Cornwell
Customer Care Manager
