Poor Service to Loyal Customers

My family and I visited your restaurant on Saturday 2nd June 2018 for Dinner...and by the end of the night its was extremely poor management and customer service.

I normally like to order your new products on your menu however this time it was a really poor experience.

I ordered the new Moroccan lamb pizza, a large up sized - to share for 2 people and other family member ordered one of your pasta's.

The pasta was delivered which there was no issue.

However the pizza which was ordered was far below the Panarottis standard - An abomination to pizza *****s

Zero to no filling - more like a saucy pizza.

I have a piece and it tasted disgusting, we called the waitress and sent the meal back as this is not the standard of food you serve to loyal customers - We were simply shocked at how poor the quality and standard of food has dropped.

We called to speak to the manager and he apologized and offered to make us a new meal, however it was a total waste of time and money.

We were at the restaurant about 2 hours, it was long past supper time and to wait for another meal to be made and we had our 10 month old baby so we needed to leave.

The meal was reversed with no charged - Its now been 5 days and I was told that we will get a call from the store/area manager regarding my complaint however there has been no follow through. This is how customers are treated - Customers are not treated in the professional that they should be treated.

Leadership and Management need to take a closer look as too what happens in store and how employees tarnish great brands - Sometimes its not about the complaints posted on social media - it is merely your staff and in store management who damage ones reputation.