POOR SERVICE - PANAROTTIS KALAHARI MALL

My family decided to have supper at Panarottis as we have many times before when they have their pizza special. We arrived at Panarottis just after 19h00 and wait half an hour for the waiter to bring us our plates. She put small plates on the table and after another half an hour I ask for bigger plates and services at our table. The pizzas that came with every waiter was for three times the same pizza. The planning for the pizza special was a disaster. After an hour I call the manager who was busy talking with 3 other girls at the tillpoint. I ask her what is going on, she went to the back and was talking to all the waiters. Then the service became even more worse. We decided to go home. My daughter only have two slices of pizza. I am a manager in retail for more than 25 years and have never experience this kind of service. Kalahari Mall is suffer because of bad service like we have tonight. We pay the full price of the pizza special and was still hunger because of bad planning from management and lack of interest in customers.