RM
Ramona M
1 reviews | Active since Nov 2014
29 Feb 2016, 07:57
poor service,non cleanliness of waiter + late del
TOTALLY DIS- SATISFIED<br> <br> MEAL NOT PREPARED ON TIME, THIS HAPPENED NOW FOR THE 2ND TIME WHEREBY WE MISTREATED, YET WE ARE ALMOST DAILY THURSDAY CUSTOMERS AT PANAROTIS<br> <br> MANAGER WAS NOT HANDS ON TO SORT THIS BUT INSTEAD LIE AND TELL US THAT PASTA READY BUT PIZZA NOT READY AND IS IN OVEN , YET IT WAS NOT AS HE SPOKE TO KITCHEN STAFF AND IN ZULU THEY SAY THEY DIDNT SEE SLIP.. MY HUSBAND UNDERSTOOD THE LANG...<br> <br> NO CUSTOMER CARE, RUINING THE NAME PANAROTTIS
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Panarottis Pizza Pasta's replyOfficial
02 Mar 2016, 12:49Hello virgo-zn,
Thank you for taking the time to highlight your concerns about the Thursday special at Ushaka. Please be assured that this is not the standard that we aspire to and your complaint will be brought to the attention of the owner/operator for internal investigation. Once completed, we will be in touch with you to offer feedback.
We apologise to you and your husband for any inconvenience caused as the all visits to Panarottis should be happy ones.
Kind regards
Bev Cornwell
Customer Care Manager
Thank you for taking the time to highlight your concerns about the Thursday special at Ushaka. Please be assured that this is not the standard that we aspire to and your complaint will be brought to the attention of the owner/operator for internal investigation. Once completed, we will be in touch with you to offer feedback.
We apologise to you and your husband for any inconvenience caused as the all visits to Panarottis should be happy ones.
Kind regards
Bev Cornwell
Customer Care Manager
Panarottis Pizza Pasta's reply02 Mar 2016, 12:49
Official
Hello virgo-zn,
Thank you for taking the time to highlight your concerns about the Thursday special at Ushaka. Please be assured that this is not the standard that we aspire to and your complaint will be brought to the attention of the owner/operator for internal investigation. Once completed, we will be in touch with you to offer feedback.
We apologise to you and your husband for any inconvenience caused as the all visits to Panarottis should be happy ones.
Kind regards
Bev Cornwell
Customer Care Manager
Thank you for taking the time to highlight your concerns about the Thursday special at Ushaka. Please be assured that this is not the standard that we aspire to and your complaint will be brought to the attention of the owner/operator for internal investigation. Once completed, we will be in touch with you to offer feedback.
We apologise to you and your husband for any inconvenience caused as the all visits to Panarottis should be happy ones.
Kind regards
Bev Cornwell
Customer Care Manager