Poor Service Ballito Branch

On Sunday 6 September we ordered a Al Capone Pizza for our supper at the Ballito store as a takeaway. We were charged R107 as per the menu. We paid and walked around the mall. On our return to collect we noticed a large banner outside the store advertising the call and collect specials. One of the specials was for any classic pizza for R79 ( not sure of the exact price). I queried this with the manager, named Charles and he went on to give us a long winded explanation that except the banner was incorrect and that the prices were incorrect and not on the system. As for the classic pizza he told us that the image was incorrect and only the magreta was on special. When we tried to explain that it was on our understanding of the advert, he took the stand that he would give us a full refund and cancel our order. This after we waited for 20 min. Our regular waitress approached us to query what the problem was and immediately called on a female manager to resolve the problem. She resolved the pricing issue in no time and we collected our pizza and the refund of the extra we paid. We have been regular patrons since Panarottis opened in Ballito. This managers attitude, knowledge of his products stinks and I cannot fathom how he is a manager. His basic comprehension of English leaves much to be desired. We again ordered the call and collect special on 23 September. We were told that the order would take 30 minutes to prepare. After arriving after 30 minutes, the pizzas had not even been put into the oven as yet. A feeble excuse was given that they had a rish of customers, however, there was only one other customer in the store and no other orders being prepared. We were given two cans of coke as compensation for the delay and told that we will be given a voucher. When leaving we queried the voucher and were told that we can get the voucher only upon our next visit. We were not given anything in writing to confirm this and therefore there is no guarantee of an actual voucher being issued for the pathetic service.