Poor Service

The Panarottis Pizza that I am reviewing is the one in Clearwater mall. My brother and I went there just to grab something to eat and just chat. The section we were sitting in was quite empty when we we got there so it was not a hassle to pick a space. Even as we sat down my brother said, look at how they are contemplating on who needs to serve us. We just laughed until they sent a guy by the name Andy to come and help us. Andy gave us menus and came back to take our drinks order. He then came and told me that they didn't have the mocktail that I wanted then I ordered another drink. After a little while, the drinks came. Well and good, we ordered our pizzas now that we went through the menu. The was a lady who came and made some rounds and asked us if we were okay, we said yes because we still had our drinks and we thought our food was getting prepared. The section we were sitting at started piling up and Andy, our waiter started focusing on other tables and neglected us. The people who came after us started receiving their food before us, that's what started to irritate me. To top it all off, this Andy guy, didn't even ask if he can refill our drinks. I finished my drink a long while ago, I was due for a refill. Then my brother raised his hand and asked for the bill so that we can pay for our drinks and leave. A lady by the name Caro came to our table to apologise for the delay. She shared that the time that it took to give us our food was rather long. We took her apology but because we were over it, we just wanted to pay for our drinks and go. We were not welcomed anyway. When Caro was speaking to us, its only when Andy came with our pizzas, we returned them back because they took eternity to get to us. Then the other lady who asked us that we were fine earlier came and asked us what was the issue. She went further to say, if we told her that time she could've sorted it out. How were we supposed to know that our waiter was going to abandon us? Or is it common practice at Panarottis that the waiters forget their tables that the managers need to run after them. We told her we were fine because at that time, we had just placed our order, still had our drinks, there was nothing to complain about. Then a third lady then came, she didn't have a name tag, she also apologised as well. We were starting to get irritated because now they were causing a scene by sending multiple people to our table. And all that we asked for initially was our bill. We were offered the food for free but we declined. Initially when we got to the restaurant we were ready to pay so we wouldn't allow to be treated like some charity to compensate for their poor service. My brother then paid and we left the restaurant. Thanks to Parrot's (another restaurant in the mall), they welcomed us beautifully, the service was amazing. The waitress even started a conversation with us and we didn't even wait too long for our food. We were so shocked how quickly they served us, its like she saw how badly we were treated at Panarottis. Train your staff properly or better yet, have a criteria at the door that stipulates who gets special treatment and who doesn't. I'm never setting foot in Panarottis anymore.