Poor quality food & customer service

I write regarding the dismal food and service which I received from Panarottis Fourways Mall yesterday 15 August at lunchtime.

I called in advance to place my order, the number listed on google search firstly did not work, I then searched Fourways mall directory and was successful with the number listed. The line was not clear, I requested for the waitress to increase the volume and to kindly speak clearly. The waitress who captured my order could had minimal product knowledge of the menu and was not clear about the non beef/bacon options available from the menu. Upon entering the establishment, the manager at front desk instantly assisted with trying to motivate their customer service by showing me options on the menu which to my surprise was not limited. I had not looked at the menu before ordering as I was in a rush between meetings. She pointed out to me that the waiter was in fact a trainee taking my order - why put a trainee on the phone with limited knowledge and who is unable to provide the customer with menu options when this is your first point of service? I requested a chicken pasta with chillie, tomato base and white sauce - the pasta had no salt, the mushrooms were barely cooked and watery and the dish had absolutely no chillie. I requested a spicy pizza and was only given the option of sweet spicy chicken yet to my surprise there was an option of spicy chicken tikka pizza. The pizza had more onions than chicken on toppings. The condiments given was 3 tiny garlic chillies and Parmesan for a large pasta and a large pizza. The overall service and food quality was really not great for such a major food brand.