Poor Customer Service at Panarottis

Today I went to Panarottis at Menlyn with family. My niece asked her mom for R5 to buy a ball from the vending machine inside the play area. Her mom gave it to her and she ran to the machine. She came back upset saying that her money is stuck. We told her to go to the ladies working inside the play area to assist her. She went and told them what was happening. I got up and went to hear the conversation. As I got there the lady was already telling my niece that she didn’t have the right amount. I greeted and said excuse me she did have the correct amount of money it’s just that the remaining amount is stuck in the machine. She accompanied us with her colleague to the machine to see. She still continue with saying my niece didn’t have the correct amount. I told her for the second time that the remaining amount was stuck in the machine and why wasn’t she trying to assist us as she was speaking to me in an undermining and disrespectful manner with a bad attitude. She then asked for the remaining amount with disrespect while her collleague left and refused to help us. I asked her where she was going with the coins and she said the machine only takes a full R5 coin only so she was going to find one downstairs. We waited for about 10 mins for her to come back and as she came back she came with a full R5 coin and the manager. The manager asked what was going. I explained the scenario and how the ladies were reluctant in helping from the beginning and told him not to worry because it was sorted as my niece had received her ball. I went back to my table. The manager went back to the 2 ladies working at the play area and they told him a different story as he came to my table and said the 2 ladies were complaining about how I approached and spoke to them when they were the ones at fault for speaking to me with attitude and disrespect. Instead of trying to resolve the issue the manager also came to our table with attitude and was on his colleagues side without listening to my full story as the customer.