POOR CUSTOMER SERVICE

Last Saturday (13.02.2016) i arrived 11.02 at Panarottis Parow with my husband, mom and her best friend, it was their first time coming to Panarottis and we were refused breakfast. I asked to speak to the manager as we were only 2 mins late and they refused to call him and Lucinda just said it won't make any difference. I felt very disappoint as we eat there regularly.<br> <br> Even after what had happened last weekend we still returned this Saturday 20.02.2016. We were seated at 10.30 as there was no que, breakfast was only served at 11.00 o clock. To my horror after adding salt and pepper to my meal i discovered a strand of hair on my meal. I couldn't find our waiter so my husband called Lucinda, she removed the plate and offered no apology and just asked if a wanted the same breakfast.<br> At 11.30 i still saw breakfast being served but last weekend they couldn't even accommodate us even though there was plenty of tables available.<br> <br> It was also a poor decision by Panarottis management and a big inconvenience to their customers to have the breakfast times changed from 12.00 to 11.00.<br> <br> Kind regards<br> Theresa