Points not loaded

<p>Please can somebody tell me why this is now the 3rd time either the incorrect points or no points have been added to my card?</p> <p>You guys have set up a rewards program to entice customers to eat at your establishment, however I find myself always having to check my card to ensure that the correct points have been added.</p> <p>Yesterday, for the third time, I found that my points have not been added correctly. I spent over R400 and a little over R100 reflects on my online statement. Please refer to attachments</p> <p>How many other customers have been ********** due to somebody's incompetence? Such an unnecessary inconvenience!</p> <p>Please refctify. My membership number is ********** ********** 34 and contact number is ********** 877.</p>