Pathetic service Panarottis Musgrave

So my family & I visited the Panarottis in Musgrave Mall today. We got to the door and there was no host, stood around for a while and nobody arrived. Eventually, we walked in and the manager who was seated on a table noticed us. She didn't get up to acknowledge us, instead a waiter came to us and we requested a table that could accommodate a pram. We found an nice seat, and waited for the waiter to clean the table which was filthy. After she wiped the table, she left a desert menu on the table talker and left, without even a hello. After 5min of nobody coming to my table I flagged a waiter down (Spah) and she gave me menu's after asking. I never saw anyone until I managed to flag down another waiter (Sboh) and asked her why we weren't getting service. Her answer was that they had just come from a busy rush and they had only 2 waiters. Anyway, I placed my order and asked that the meals come with the drinks, 20min later, my pizza arrives, so cold, like it came from the cold room. I immediately sent it back, and asked that they please give me a hot pizza. Another 10min and the food arrives again, warm to the touch, and by this time I'm fed up and want to leave. However, we are all hungry, so we just eat. While this is happening, I notice my drinks sitting on the bar counter waiting for a while, they then deliver the flat kola tonic & lemonade to me. I refused to accept this and asked that they change it, to which they did. To this point, no manager came to my table to check on me, or to enquire about my experience. After eating I eventually found a manager and asked him why the service was so pathetic, he eventually told me that the hot pass wasn't working, hence the cold pizza. I told the manager of my experience and how shocked I was that a big brand would provide such appalling service. He advised that he's sorry and would better my experience the next time, I said that I will not be returning to this store and will be posting a review about this store. He responded with "sorry, and ok" then left. Panarottis Pizza, this store is the epitome of poor service.