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ravisha I

1 reviews | Active since Nov 2016

28 Nov 2016, 10:50

Panarottis Pizza Pasta - Clearwater Mall

<p>Good day,</p> <p>I visited the Panarotis at the Clearwater mall store yesterday.</p> <p>Prior to my last few visits the service was terrible, i brushed it off and thought maybe the place is just busy as it is payday.</p> <p> </p> <p>Yesterday i went and it was **********, the place wasnt that busy. there was no one to welcome you, a guy in a black shirt came pass and ask if i was assisted, he took us and placed us at a table which wasnt cleaned and said he will be back shortly. ( he himself looked like he was the only one that worked there running around like a headless chicken)</p> <p>he came back 10min laters to wipe the table, some time passed and my husband had to ask another waiter to please fetch our waiter</p> <p>she came to us another 10 mins later, she didnt introduce herself and looked quiet stressed out. didnt even have a smile.</p> <p>she took our drinks order and never came back until we had to call a women in a black shirt who apologised and went to look for her.</p> <p>she came back a few minutes later with our drinks and the kids food. my kids were starving by that time.</p> <p>and then another 20 mins later with our food.</p> <p> </p> <p>in all that time the people around us were being serviced and had their food already and we still waited for ours.</p> <p> </p> <p>she apologised after we got our food.</p> <p>My husband is not at all impressed and neither was i.</p> <p>this is the 3rd time i have been there with my family and the service was patethic.</p> <p>i have given them the benefit of the doubt but looks like this is normal how they run their business...</p> <p> </p> <p>Thank you</p> <p> </p> <p> </p>

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Replies (1)
Panarottis Pizza Pasta
Panarottis Pizza Pasta's reply29 Nov 2016, 14:22
Official

Hi Revicha

Thank you for sharing your experiences with us and for alerting us to some of the issues you feel disappointed about. We will definitely share your complaint with the owner/operator who will be in touch with you shortly to provide feedback. Please accept our apologies any inconvenience or frustration this may have caused.

Kind regards

Nicole Lewis

Customer Care