Panarottis Cresta Feedback on the service

Hi everyone. The other day I had experienced a very horrible service from Panarottis Cresta.

Following that, I wrote my review both on Hello Peter and Twitter.

It was not long (a few hours) before they rep**** me on social media to explain further about the service I received.

I sent them a message explaining the incident. About two days later a gentleman from Panarottis called me to apologize about the service we received.

He mentioned that Head Office had told him about it. I was more impressed at how the Panarottis Head Office takes its customers seriously.

Everything action they took, they would email me and keep me up to speed.

I was surprised when the gentleman from Cresta (Lazarus Phiri) invited me to come enjoy the same order for “free”.

He asked that I request for him when I arrive at the restaurant. So, on Sunday 27 December 2020, we visited Panarottis Cresta.

It was myself, husband and our two kids. We received the large pizza and sangria 1L and two wine glasses this time.

Even though the one glass was very tiny and the other normal-sized red wine glass – we were just grateful that it was two.

We were chuffed when he told us, “Kids eat for free on Sundays”. We only paid for their Liqui fruit juices as their drinks weren’t part of the free meal.

The table was cleaned just after we were seated, which was also nice as we didn’t get this previously.

Lazarus served us himself, the food came quicker and it was delicious. We also got a chance to speak to Junior (Our previous waiter),

We wanted him to know that it wasn’t him that we were upset with because we are also employees at other companies

And unfortunately there wasn’t much he could do without resources. He actually mentioned how he has seen my face a lot at their restaurant.

He said, “You come here a lot ma’am, even long before lockdown, you’d come with your friends”.

I would in the area so he was correct, I know a lot of waiters there even the changes in management.

I appreciated the little chat, so we could only understand that our issue is resolved.

I’d like to thank Lazarus for his effort. But most importantly, thank you to the Panarottis Head Office for making sure their company runs smooth, providing the best service.

And to whoever that’s responsible for their Twitter account, thank you so much for treating me like an individual.

Thank you Panarottis for turning my experience into a great one.