Panarottis creators of minus ratings

It's now been a few disgusting experiences at Panarottis Fourways Mall. The first time we understand that errors are made with the hope that the store will get things right. We loved the Panarottis family experience and had many good memories. Friday, 29 November 2024, kids finished school exams, looking forward to a good meal to celebrate and close out their year. We arrive at panarottis Fourways Mall around 8h15 and the store is not too busy. We walk into a heat wave, aircons not working (we understand center management fault) but no back up fans at the store, this is not the first time this happened. The table is dirty. Our friendly but sweaty waitress arrives pizza oven heat and air conditioning off. She wipes the table down. Kids are hungry, excited and want to eat here. We order, we wait and more than 35 minutes pass and no food. A lady approaches to inform us that the food is almost done and they have trainees in the kitchen. Start of the weekend and Panarottis put in trainees? Really, a definite poor reflection of the leadership. The store looked dirty, the floors, tables and some of the cutlery had not chips but pieces of ceramic broken off. There are cameras in the store, view and investigate. The food we ate was not fully prepared and under cooked a bit. Guys, this was a disgusting experience and crushed our expectations. We know that this is not the Panarottis standards because we are supporting this businesses for many years. As a father, I let my family down by not making the decision to leave. No father wants to disappoint their family. It was so bad, it would have been pointless bringing it to the attention of management again. View your video footage and check what staff were doing. Worst dinner experience for 2024! I paid for a torture experience and left unsatisfied that made me feel like vomiting!!! If there is a minus rating, Panarottis will be the creators of this rating! Please help us!!!