Panarottis Big Disappointment

To Whom This May Concern,

Yesterday Morning, 26 October 2017, I called Panarotti’s in Parow Centre to make a reservation for dinner in the afternoon. I specifically asked if they take reservations as I know that Thursdays is “All you can eat pizza”. The lady on the phone said they still take reservations and took my name and number and the time that we wanted to be seated.

Last night we arrived at Panarotti’s, stood in the queue (I have to be honest, not for too long) and the lady that looked like she was running the show, asked us if we would like a table for two. We asked for a table in the smoking section (I forgot about our reservation) and she said that the smoking section is full, but we were welcome to sit inside and as soon as a table opens up, they can move us. We agreed to this and the easiest table that was open, was outside Panarotti’s, so we sat down. After a short while, I remembered that we made a reservation and I told the manager, she argued with me that they do not take reservations on Thursdays. Only to realise, after she checked the book that my name was indeed written down.

For an half an hour we sat there with no one serving us, the pizza coming out from the kitchen is finished by the time they come to our table (OUTSIDE), and if the pizza is not finished, they just completely miss our section completely.

The ladies that sat at the table next to us was also very upset and also complained. I am sure that there should be an easier way to structure your staff working the tables.

We were SO disappointed as we go to that branch very often, but I doubt that we will go back to Parow for Pizza.