AS
Andre S

1 reviews | Active since Jan 2011

27 Oct 2017, 09:34

Not getting food as discribed on menu

We went to Panarottis for a early lunch, we ordered the savory waffles. The beacon and Banana waffle, clearly shows on the menu, grilled banana and honey on the waffle. The 1st time it got to the table, the banana was not grilled, it was just cut into pieces and put on the waffle. We sent it back to get grilled. Then it came back. Now by this time my friend was already done eating his waffle that was fine. As you cut the waffle, you can clearly see, this is a dry waffle with no honey on it, the beacon does not even taste sweet at all. We then called the waiter over again, she took it again, then she comes back saying that they dont have honey to put on, but for a charge they will give us warm maple syrup. ????? FOR A ****EN CHARGE???? I then asked her to go call her manager. The manager has dread locks in her hair, i never took her name. She was telling us, how they never grill the banana that was not the way they were shown how to prepare the food and it's not here fault the honey is finished, the previous shift manger should of made sure there is. She defended and had answers for everything, finding no fault at all. I told her to bring a menu and read the description of the waffle. The response " the menu is wrong" we stood up, not even eating the rest of my waffle. This was purely poor service.

0
Replies (1)
Panarottis Pizza Pasta
Panarottis Pizza Pasta's reply27 Oct 2017, 10:06
Official

Good day Andre

Thank you for sharing your experiences with us and for alerting us to some of the issues you feel disappointed about. All restaurants should be making the waffles according to the spec provided, it won't always be an exact replica of the picture but if spec's are followed then it should be a close resemblance. We will definitely share your complaint with the owner/operator who will be in touch with you shortly to provide feedback. Please accept our apologies any inconvenience or frustration this may have caused.

Kind regards

Nicole Lewis

Customer Care