Not adding my bill and points to my card

<p>So i have been to both kenilworth and Vangate mall Panarotis.</p> <p> </p> <p>About a year ago i was given the reward card. I frequent either store almost every week.</p> <p>A few times they have not added my bill and points to my reward card.</p> <p>I brought it to the attention of the manger and after showing the proof of my slip they still dont add the points</p> <p> </p> <p>the same excuse that the system is offline is used everytime</p> <p> </p> <p>this is pathetic</p> <p> </p> <p>I have lost around R800 worth of points due to me be promised the points and then they dont add it on</p>