1 reviews | Active since Aug 2011
No service after being seated
Good day<br> <br> After spending the day at a cricket match yesterday my girlfriend and I decided to drop in at Panarottis, Canal Walk for something cold to drink and a nice pizza.<br> <br> We arrived at a half to three-quarter full restaurant and was seated immediately at 16h45 by a hostess and she handed us menu's as well. No waiter name was given and no one asked us what drinks we wanted to start with. 15mins later of sitting in the restaurant at 17h01 we decided to walk out as for 15mins of sitting with a menu no one did the effort of approaching us in the restaurant. <br> <br> Even if the restaurant was packed this would have been poor service, the fact that it was not packed made it even worse. This is sad as Panarottis is a restaurant which we often choose above all the others out there when we want to treat ourselves to a dining out experience. It is sad so to think that Panarottis belong to the Spur family, a brand that has never disappointed us with constant great customer service.<br> <br> After walking out of Panarottis yesterday we went to Primi Piatti Canal Walk, we had immediate service, great service as well and similar priced Italian food...<br> <br> Regards, <br> Daniel<br> <br>
Thank you for bringing your disappointing experience at Canal Walk to our attention. We place high value on feedback from our customers, as it allows us to form a better understanding of our customer's expectations, perceptions and experiences.
We pride ourselves on our reputation for providing high quality service and the incident you described is definitely not of the standard to which we aspire and for this we sincerely apologise. With this in mind, please be assured that your complaint will be dealt with by the owner/operator and feedback provided as quickly as possible.
Kind regards
Bev Cornwell
Customer Care Manager
Thank you for bringing your disappointing experience at Canal Walk to our attention. We place high value on feedback from our customers, as it allows us to form a better understanding of our customer's expectations, perceptions and experiences.
We pride ourselves on our reputation for providing high quality service and the incident you described is definitely not of the standard to which we aspire and for this we sincerely apologise. With this in mind, please be assured that your complaint will be dealt with by the owner/operator and feedback provided as quickly as possible.
Kind regards
Bev Cornwell
Customer Care Manager