NO CUSTOMER SERVICE

Panarottis Cape Gate

I recently had a disappointing experience at Panarottis Cape Gate. When we arrived, we waited at the entrance for five minutes because no one was there to greet us, even though staff members were clearly visible. Once seated, we were one of only two tables in the restaurant, yet we were inexplicably served last.

The service only worsened from there. After finishing our meal, I asked for the bill and waited for ten minutes while our waitress engaged in a full conversation with another staff member. I eventually had to get up and interrupt their chat to request the bill again. The lack of attention and urgency was frustrating, especially considering the restaurant was nearly empty.

Overall, the service was very disappointing. I expected much better from Panarottis, and this experience has left me reconsidering a return visit.