1 reviews | Active since Dec 2016
Never again
<p>Not all of us in SA has the means to treat our kids to a day out, so when I am able to, I enjoy it to take my wife and my kids out for movie, some games and a meal at menlyn. Today was such a day. Everything was great until we got to Panarotis. I have never felt this disappointed before. The first two kiddies pizza looked terrible, half of the pizzas didn't even have toppings on, just crispy dough. No problem, sent them back and they returned looking a bit better. Thought to myself 'dont worry, it happens'. Then my food came and oh my gosh.......the chorizo pasta tasted like they grated charcoal in to it. There is nothing worse than food that you can taste the burnt flavour in. Told the waitress just to take it back. The manager came round and made a half assed attempt to rectify the error and told him no thank you, food was prepared poorly and I lost my appetite. Asked the manager just to send the bill......20 minutes later still nothing. Decided to rather just go down and pay myself. Lo and behold to my surprise, they made me pay a R100 for a burnt pasta I didn't even eat. Wow!! I can honestly say that it is the last time Panarotis in Menlyn will ever see us again. Not my first time there but definitely the last.</p>
Hi Lee
Thanks for taking the time to share your experience at Panarottis Menlyn with us. We are very sorry to hear about the bad experience and poor preparation of the meals at the branch. We would appreciate the opportunity to investigate the matter further at store level; we can assure you that your feedback will be shared with the owner/operator and management team so that cognisance can be taken of your comment.
Please be advised that feedback will be shared with your shortly.
Thanks again for taking the time to bring this matter to our attention.
Kind regards
Nicole Lewis
Customer Care
Hi Lee
Thanks for taking the time to share your experience at Panarottis Menlyn with us. We are very sorry to hear about the bad experience and poor preparation of the meals at the branch. We would appreciate the opportunity to investigate the matter further at store level; we can assure you that your feedback will be shared with the owner/operator and management team so that cognisance can be taken of your comment.
Please be advised that feedback will be shared with your shortly.
Thanks again for taking the time to bring this matter to our attention.
Kind regards
Nicole Lewis
Customer Care
