1 reviews | Active since May 2016
Mothers Day Ruined
<p>I went to Panarotti's Forest Hill for Mothers day, wanting it to be special with my mom and my wife and our son. When we arrived, I asked the waiter for a table where we could sit comfortably, but they only had one small table right at the back next to the kitchen. I then obliged and asked to be seated at a better table when one becomes available. This did not happen, after asking 3 times, still nothing. A table became available and I was told that it just got booked "just now", how this happened I don't know. We then sat at the small table which did not have enough space for our Sangria and food and was very cramped. We had to sit and listen to waiters fight over food orders and at the till which was right behind us. Ordered pasta, the order was wrong, and arrived cold which had to be re-heated in the microwave and left a bad taste, the baguette we ordered came on an empty plate, no garnish, no nothing. The Sangria left a lot be be desired with 5 peices of apple. It was hot and stuffy with no ventilation. They had a child minder, which painted faces instead of minding the children. We will NEVER EVER go there again. Thanks for ruining Mothers Day... </p>
Hi Bielas,
Thank you for taking the time to let us know about your Mother's Day experience at Panarottis Forest Hill. We are disappointed to read that your experience was not an enjoyable one and can assure you that we will address your concerns with the owner/operator of this Panarottis.
Once internally investigated, we will be in a better position to provide feedback. Please accept our apologies for any inconvenience and/or frustration caused - this is definitely not the type of memories we want you to have of Panarottis.
Kind regards
Bev Cornwell
Customer Care Manager
Hi Bielas,
Thank you for taking the time to let us know about your Mother's Day experience at Panarottis Forest Hill. We are disappointed to read that your experience was not an enjoyable one and can assure you that we will address your concerns with the owner/operator of this Panarottis.
Once internally investigated, we will be in a better position to provide feedback. Please accept our apologies for any inconvenience and/or frustration caused - this is definitely not the type of memories we want you to have of Panarottis.
Kind regards
Bev Cornwell
Customer Care Manager
