MT
Mpho T

1 reviews | Active since Dec 2013

08 Aug 2017, 21:16

Left without eating

<p>I got greeted nicely and offered a seat when i arrived. The waitress just said she will give me time to look at the menu without asking me if i want to order a drink. I guess your menu is too hard to read because she took about 20 minutes to check on me.</p> <p> </p> <p>After taking my order, she disappeared again for 30 minutes until the manager asked me if i was assisted. I told her No and she promised to get it sorted. Mind you i havent even ordered a drink at the time. I waited another 15 minutes while other waiters were minding their tables and giving me the sympathy look. I left and no one even bothered to ask me anything</p> <p> </p> <p>I was on a banting diet and this was supposed to be my cheat meal as i was really craving pasta. I left Cappucinos because i thought their pasta cannot be as good as yours. I wouldnt know now because i didnt get to taste anything but sat for 1 hour watching Cricket on my own without even a simple drink</p> <p> </p> <p>I am new in Secunda and relocated from Gauteng. I dont know if my expectations are too high but i thought service is standard everywhere. I am yet to find a restaurant that will provide the efficent service i am used to </p>

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Replies (1)
Panarottis Pizza Pasta
Panarottis Pizza Pasta's reply16 Aug 2017, 10:51
Official

Good day Mpho

We apologise to you for the experience you say you had at Pana Secunda Mall. We can assure you that your feedback will be shared with the owner/operator and management team so that cognisance can be taken of your comment.

Please be assured that feedback will be shared with you shortly. Thank you for taking the time to let us know and giving us the opportunity to address your concerns.

Kind regards

Nicole Lewis

Customer Care