1 reviews | Active since Jan 2012
Lack of service
<p>Good Day,</p> <p> </p> <p>I have been a loyal/regular customer of Panarottis, but recently I have been going less and less, mainly because of the service aspect. But what I received today (22nd May) was just the last straw. Me and a friend was at Zevenwacht mall's Panarottis and we arrived at 09:00 and there was almost no customers (so the kitchen was busy is not an excuse) We ordered and waited longer than usual for our drinks, but we where fine with this. No waiter after deliver of the drinks came to check on us nor gave us feedback on our food. after roughly 40minutes we asked where our food was and the person left, and never gave us an answer and at +- 09:46 we left as waiting for +- 50minutes for 2x breakfast pizzas is in my opinion ridiculous. We did get the drinks for free, which is a nice gesture, but that is not why we visited Panarottis and ended up having to go to a KFC for our food. I sadly won't recommend nor take my friends to Panarottis again as you as the "host" gets embarrassed by recommending Panarottis.</p> <p> </p> <p>Regards</p> <p>Victor</p> <p> </p>
Hi Victor,
We apologise for our late response to your complaint (we have had some system glitches) and assure you that your feedback is important to us. It is concerning to read about the lack of service you experienced at Zevenwacht Panarottis. Please allow us to address your complaint with the owner/operator who will be in touch with you as soon as possible.
Kind regards
Bev Cornwell
Customer Care Manager
Hi Victor,
We apologise for our late response to your complaint (we have had some system glitches) and assure you that your feedback is important to us. It is concerning to read about the lack of service you experienced at Zevenwacht Panarottis. Please allow us to address your complaint with the owner/operator who will be in touch with you as soon as possible.
Kind regards
Bev Cornwell
Customer Care Manager
