Inefficient child minder facility and poor customer service

Really disappointed at the service offered at Panarottis in Maponya Mall. My son was pushed off a game in the play area and returned to me crying more than twice. Upon my observation at the designated child area, the child minder was no where to be found. As we were leaving the restaurant, the child minder approached me saying that the older boy had pushed my son off a game and hurt him but she had then spoken to the boy. Not only that but i had been waiting for close to 30 minutes and no one had taken my order. Please keep in mind that as parents we select such restaurants because they accommodate our children and we rely on the child minders to assist as we dine. I reported this case at the restaurant, my number was taken , i am not sure why because as expected no apology was offered to date