Inconsistent food

2 weeks ago we went as a family to your branch at carnival city. We ordered 2 each of your breakfast pizzas. Once again your Mexican was a huge disappointment. This time they smothered it in raw chillies. Nobody could eat it and had to do take aways. Why do we only get proper Mexican pizza when your manager Charles is on duty? Surely there is a recipe to follow?? Very disappointing. We've been supporting you for more than 11 years and my grandkids grew up in front of your staff.