1 reviews | Active since Jan 2017

03 Jan 2017, 21:27

Horrific service

<p>My husband and I decide to go to panarottis Clearwater mall. We then wait to be seated and eventually we are, the table is dirty and the waitress comes wipe it, I then ask her for a baby seat which she doesn't bring. We then wait for a waiter to be served for over 8 minutes then I ask to be served the manager just does a thumbs up. Then a waiter comes and says he's calling our waiter. The waiter Nkosana comes takes our order and tells us the combination we want is not possible my husband then tells him that we always order that way when did things change? He then tells him he will have to ask the manager. Then another waiter comes with the baby chair after a long while. Our drinks finally arrive then eventually our pizza. Not once were we checked by anybody. We then finished our meal and walked straight to go pay. It's so funny how all managers wearing black shirts don't have name tags even some waiters don't have name tags, what's the point of them having a name badge and face it down? My husband and I will never go to panarottis Clearwater.</p>

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Replies (1)
Panarottis Pizza Pasta
Panarottis Pizza Pasta's reply05 Jan 2017, 09:37
Official

Hi Tumiso

Thank you for taking the time to share your visit to Clearwater with us. We are alarmed to read of this situation and assure you that we will investigate this incident to ascertain what happened.

We apologise to you and your family for any discomfort and inconvenience this might have caused during your visit.

Kind regards

Nicole Lewis

Customer Care