Horrific experience & no customer service s****s

<p>Good day,</p> <p> </p> <p>After always recieving great service at various Panarottis outlets in Cape Town, I insisted that two friends and I go to Panarottis at Greenstone mall on 1st December 2016.</p> <p> </p> <p>We waited patiently to be seated at 18h00. After we were seated, we wanted to order but the employee said they would send the waiter. Eventually the waiter came and took our drink orders and we had to wait 20minutes for our first (and last) round of drinks seeing that there was no one around to refill our glasses later.</p> <p> </p> <p>By 19h30, we were only served 2 slices of pizza each from their Thursday buffet special. All patience has drained from my body. We requested our bill from 19h25, after my 4th attempt to recieve our bill, I stood up and went to the cashier desk and asked the guys behind the till (which looked like management) that I have been waiting 30 minutes for the bill and am utterly disappointed with the lack of service. I was ignored, recieved the bill and they continued talking to someone else across the cashier desk. I payed and left. </p> <p> </p> <p>I find the attitude, lack of service and paying about R70 p/p for a ''eat-as-much-as-you-can" is ridiculous. If the attitude was better and the situation handled differently, I would have understood. However after reaching out to customer service, I still havent recieved a response.</p> <p> </p> <p>It is easy to comprehend as to why there are only a few Panarottis in Gauteng (in comparison to Cape Town) since there is such a lack in hospitality and everything that needs to lead to a succesfull restaurant.</p> <p> </p> <p>Regards</p> <p>A very disappointed & upset Customer</p>