cM
craig M

1 reviews | Active since Oct 2014

30 Jul 2015, 21:57

Fool me once

Went to the Bay West store for Thursday special tonight. <br> Boy was it special, especially awful the service anyway. <br> Waited 10 minutes just to be told I needed to get my name put on a list. Was then told I would need to wait 30 minutes, just for when I return in 30 minutes for people to be pushed ahead of me and waiting another 10 minutes before I could be seated. <br> There was never enough pizza to go around, every time a waiter walked past their serving plate was empty.<br> I ordered a coke which took 17 minutes to arrive after waiter completely forgot about us. 17 minutes is from when I got tired of waiting and started timing, which I showed the waiter, but never got a response. 17 minutes is roughly how long I waited for each slice of pizza before getting up a leaving due to pathetic service.<br> 50 minutes and R70 for 3 average slices of pizza.<br> You fooled me once shame on you, doubt you will ever have an opportunity to fool me twice.<br> I am always loyal to good service, but apparently Panarottis doesn't know what that is.

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Replies (1)
Panarottis Pizza Pasta
Panarottis Pizza Pasta's reply04 Aug 2015, 10:39
Official
Hello craig1986,

Thank you for sharing your experiences with us and for alerting us to some of the issues you feel disappointed about. We will definitely share your complaint with the owner/operator who will be in touch with you shortly to provide feedback. Please accept our apologies any inconvenience or frustration this may have caused.

Kind regards
Nicole Lewis
Customer Care